top of page


Be Bold or Be Boring
We work with product teams every day who want to build what’s next. They want to stand out, be different. They want to grow. But too...

Paul Peterson
Apr 8, 20253 min read


Creating a Culture of Innovation—with Catalytic Customers at the Core
A few years ago, we sat across the table from a product executive at a fast-scaling SaaS company. Their roadmap was...

Paul Peterson
Apr 2, 20254 min read


How to Develop More Effective User Stories
In Agile product development, User Stories are a cornerstone for delivering features that delight users and drive business growth. But...

Paul Peterson
Mar 28, 20253 min read


Leveraging Catalytic Customers to Reach the Mainstream
When a product team talks about “the mainstream,” it’s usually in vague terms: a future state where growth is steady, retention is high,...

Paul Peterson
Mar 26, 20254 min read


The Research Bottleneck Is Slowing Your Best Ideas
In fast-moving product organizations, timely decision-making is often the difference between momentum and missed opportunity. Too...

Paul Peterson
Mar 24, 20253 min read


Designing for Real People in a Synthetic Age
As artificial intelligence becomes increasingly embedded in product development—powering everything from personalization engines to...

Paul Peterson
Mar 23, 20253 min read


The Best Experience Insights Don’t Come from Surveys
Innovating experiences starts with understanding how people actually use what you’ve built. Experience innovation gets discussed a lot....

Paul Peterson
Mar 20, 20253 min read


How Insights Teams Can Become the Innovation Engine Product Teams Need
Innovation is often seen as the domain of product teams whose charter is to develop, refine, and launch offerings that drive competitive...

Paul Peterson
Mar 19, 20253 min read


Why the best ideas often fail in testing (and how to change that).
Many product managers and their research colleagues have a love-hate relationship with concept testing. When done well, it can flag weak...

Paul Peterson
Mar 15, 20253 min read


The Collapse of Traditional Market Research—and What Comes Next
Market research is in crisis. Response rates are plummeting. Fraud is rampant. AI-generated survey responses are muddying data. Consumers...

Paul Peterson
Mar 4, 20254 min read


Integrating Catalytic Customer Insights into Segmentation and Persona Development
For seasoned insights professionals, segmentation and persona development are foundational tools—part of the baseline repertoire we draw...

Paul Peterson
Mar 3, 20253 min read


Hey, Insights Folks: Getting a Seat at the Table Isn't Enough
We get it. As insights professionals ourselves, we understand the challenges you face every day. You’re not just battling data overload,...

Paul Peterson
Mar 1, 20253 min read


Subscription Fatigue Is Real
Why You’re Losing Customers to Your Own Business Model The promise of subscriptions once felt like a revolution—a steady revenue stream...

Paul Peterson
Feb 25, 20253 min read


Leveraging Catalytic Customers to Drive FinTech Innovation
The FinTech industry thrives on disruption. Every year, new players challenge incumbents, regulations shift, and consumer expectations...

Paul Peterson
Feb 19, 20254 min read


It's Not What You Do, It's How You Fit
In tech product management, the emphasis is often on building something new , something better , something that outperforms competitors...

Paul Peterson
Feb 17, 20253 min read


Reimagining Advertising: How Media Companies Can Adapt to a Changing Landscape
For decades, advertising has been the financial backbone of the media industry, funding investigative journalism, cultural criticism, and...

Paul Peterson
Feb 16, 20254 min read


How Catalytic Customers Elevate Retail and E-Commerce Insights
Given the sheer volume of data generated by shoppers online, it can be tempting for retail and e-commerce marketers and product teams to...

Paul Peterson
Feb 16, 20254 min read


Your B2B Customers Aren’t Emotionless Automatons
Why B2B Innovation Needs to Take Customer Emotions Seriously For years, B2B marketing and product development have been guided by a...

Paul Peterson
Feb 12, 20253 min read


Don’t Test for Success. Aim to Fail Instead.
Designing Product Research To Expose Product Flaws In product development, testing is often approached as a process to validate success....

Paul Peterson
Feb 8, 20253 min read


What We Mean When We Talk About Innovation
Innovation is often misconceived as the singular act of creating and launching new products. In reality, it is a complex, multifaceted...

Paul Peterson
Feb 7, 20254 min read
bottom of page
