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The Collapse of Traditional Market Research—and What Comes Next
Market research is in crisis. Response rates are plummeting. Fraud is rampant. AI-generated survey responses are muddying data. Consumers...

Paul Peterson
Mar 4, 20254 min read


Leveraging Catalytic Customers to Drive FinTech Innovation
The FinTech industry thrives on disruption. Every year, new players challenge incumbents, regulations shift, and consumer expectations...

Paul Peterson
Feb 19, 20254 min read


It's Not What You Do, It's How You Fit
In tech product management, the emphasis is often on building something new , something better , something that outperforms competitors...

Paul Peterson
Feb 17, 20253 min read


Reimagining Advertising: How Media Companies Can Adapt to a Changing Landscape
For decades, advertising has been the financial backbone of the media industry, funding investigative journalism, cultural criticism, and...

Paul Peterson
Feb 16, 20254 min read


How Catalytic Customers Elevate Retail and E-Commerce Insights
Given the sheer volume of data generated by shoppers online, it can be tempting for retail and e-commerce marketers and product teams to...

Paul Peterson
Feb 16, 20254 min read


Your B2B Customers Aren’t Emotionless Automatons
Why B2B Innovation Needs to Take Customer Emotions Seriously For years, B2B marketing and product development have been guided by a...

Paul Peterson
Feb 12, 20253 min read


When You Should Avoid Catalytic Customers. Seriously.
We obviously believe that the Catalytic Customer framework is a powerful tool for driving innovation and improving products, enabling...

Paul Peterson
Feb 4, 20254 min read


How Catalytic Customers Can Help SaaS Companies Thrive in the Age of AI
The SaaS industry is at a pivotal inflection point. With artificial intelligence (AI) transforming every facet of software development,...

Paul Peterson
Jan 16, 20253 min read


Why Startups Need Catalytic Customers
In the chaotic and unforgiving landscape of startups, founders face a relentless balancing act. The urgency to deliver on ambitious...

Paul Peterson
Jan 15, 20254 min read


How Catalytic Customers Might Save the Wine Industry from Itself
The wine industry is at a critical crossroads. For decades, it has relied on traditional marketing approaches, conventional distribution...

Paul Peterson
Jan 14, 20254 min read
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