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Don’t Test for Success. Aim to Fail Instead.
Designing Product Research To Expose Product Flaws In product development, testing is often approached as a process to validate success....

Paul Peterson
Feb 83 min read
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What We Mean When We Talk About Innovation
Innovation is often misconceived as the singular act of creating and launching new products. In reality, it is a complex, multifaceted...

Paul Peterson
Feb 74 min read
28 views
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Why Being "Customer-Centric" Isn’t Enough
For years, the mantra of "customer-centricity" has dominated boardrooms, product meetings, and marketing strategies. The idea is simple:...

Paul Peterson
Feb 53 min read
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Inclusive Innovation: A Moral Imperative That's Also Good For Business
We cannot in good conscience stay on the sidelines as Diversity, Equity, and Inclusion (DEI) initiatives come under intense fire. Across...

Paul Peterson
Feb 43 min read
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Time to Get Out of Your Comfort Zone
As most product managers know all too well, the pressure to "play it safe" is pervasive. After all, stakeholders demand measurable...

Paul Peterson
Jan 313 min read
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The Innovation-Adoption Gap: Why Great Ideas Struggle to Take Hold
Innovation moves fast. Adoption is slower. This fundamental mismatch is why so many groundbreaking ideas, technologies, and products...

Paul Peterson
Jan 292 min read
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Your Smartest Critics Might Just Be Your Strongest Allies
In the the disciplines of product innovation and marketing, feedback can feel like a double-edged sword. On one side, there’s praise and...

Paul Peterson
Jan 203 min read
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What Catalytic Customers Look Like in the Real World
In earlier posts, we’ve defined the concept of Catalytic Customers – those highly involved, experienced customers in a category who are...

Paul Peterson
Jan 194 min read
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Rolling Up Our Sleeves. Doing the Hard Work of Identifying Your Catalytic Customers
The ability to identify and engage Catalytic Customers can profoundly shape an organization’s approach to innovation and market...

Paul Peterson
Jan 184 min read
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The Hidden Costs of Tech Debt
Technical debt (or "tech debt") is regularly discussed in engineering circles, but product teams and business leaders are increasingly...

Paul Peterson
Jan 173 min read
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A Future Powered by Catalytic Customers? Think About It.
Imagine a world where every successful business (and the product management teams they employ) has fully embraced the power of Catalytic...

Paul Peterson
Jan 173 min read
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Innovation Starts with Listening—So Why Aren’t You?
We've been doing this for a long time and, by this point, we've encountered every excuse in the book. If you’re a Product Manager, you’ve...

Paul Peterson
Jan 164 min read
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The Innovation Balancing Act: When to Be Customer-Led and When to Be Engineering-Led
In our time working with innovation and product management teams, we have witnessed a common and frequent tug-of-war between leveraging...

Paul Peterson
Jan 164 min read
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How Catalytic Customers Can Help SaaS Companies Thrive in the Age of AI
The SaaS industry is at a pivotal inflection point. With artificial intelligence (AI) transforming every facet of software development,...

Paul Peterson
Jan 163 min read
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Exploring the Potential for Digital Twins in Innovation
For product managers driving innovation, staying ahead of the curve means (at least in part) embracing cutting-edge tools and the latest...

Paul Peterson
Jan 143 min read
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How Catalytic Customers Might Save the Wine Industry from Itself
The wine industry is at a critical crossroads. For decades, it has relied on traditional marketing approaches, conventional distribution...

Paul Peterson
Jan 144 min read
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Engage. Listen. Innovate. Building High-Impact Customer Advisory Boards
At CoinJar Insights & Strategy, we’ve seen firsthand how meaningful it can be to engage your most invested customers. One of the best...

Paul Peterson
Jan 133 min read
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Illuminating Blind Spots
In the dynamic world of product management, where speed and innovation often take precedence, it’s all too easy to fall prey to blind...

Paul Peterson
Jan 134 min read
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Telling It Like It Is
Why You Need to Start Paying Attention to Catalytic Customers If you’re a product manager, you’re probably used to living in the...

Paul Peterson
Jan 133 min read
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The Build or Partner Dilemma. How Catalytic Customers Can Help
The question of whether to build internally or partner externally is one of the most pivotal decisions a product team will make. It’s...

Paul Peterson
Jan 124 min read
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