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Infinite Ideas, Finite Chips: Winning the Innovation Game
We’ve crossed into an era where generating ideas isn’t the hard part. AI can surface dozens of plausible concepts in seconds. Your team...

Paul Peterson
Jul 30, 20252 min read


Nobody Really Knows. But Listening Still Works.
I've come to the uncomfortable realization that nobody—I mean nobody —really knows how to navigate the current economic craziness with...

Paul Peterson
Jul 10, 20252 min read


Profit, Clarity and Catalytic Customers
At its core, a business has one job: to generate profit. That profit can come from growing revenue, lowering costs, or—ideally—both....

Paul Peterson
Jul 6, 20252 min read


Beyond the Funnel: Rethinking Brand Health
Most brand health trackers are still built on a model that doesn’t reflect how modern buying happens. Especially in B2B. We’re still...

Paul Peterson
Jun 24, 20253 min read


Don't Have "Innovation" in Your Title? Doesn't Matter.
In my humble opinion, we’ve let the word innovation get too far away from its meaning. It’s been hijacked by pitch decks and product...

Paul Peterson
Jun 8, 20252 min read


You’re Holding It All Together. We Haven’t Forgotten That.
There’s a particular kind of tired we see on the faces of so many product managers. It’s not just from late nights or back-to-back...

Paul Peterson
Apr 18, 20252 min read


Tariffs, Turbulence, and the Value of Customer Proximity
The announcement of new tariffs has sent ripples through global supply chains and boardroom discussions alike. For many businesses,...

Paul Peterson
Apr 5, 20252 min read


Creating a Culture of Innovation—with Catalytic Customers at the Core
A few years ago, we sat across the table from a product executive at a fast-scaling SaaS company. Their roadmap was...

Paul Peterson
Apr 2, 20254 min read


The Research Bottleneck Is Slowing Your Best Ideas
In fast-moving product organizations, timely decision-making is often the difference between momentum and missed opportunity. Too...

Paul Peterson
Mar 24, 20253 min read


Hey, Insights Folks: Getting a Seat at the Table Isn't Enough
We get it. As insights professionals ourselves, we understand the challenges you face every day. You’re not just battling data overload,...

Paul Peterson
Mar 1, 20253 min read


What We Mean When We Talk About Innovation
Innovation is often misconceived as the singular act of creating and launching new products. In reality, it is a complex, multifaceted...

Paul Peterson
Feb 7, 20254 min read


Inclusive Innovation: A Moral Imperative That's Also Good For Business
We cannot in good conscience stay on the sidelines as Diversity, Equity, and Inclusion (DEI) initiatives come under intense fire. Across...

Paul Peterson
Feb 4, 20253 min read


A Little Sanity for Uncertain Times
In times of political and economic uncertainty such as we are experiencing right now, businesses face an environment of heightened, even...

Paul Peterson
Jan 27, 20253 min read


A Future Powered by Catalytic Customers? Think About It.
Imagine a world where every successful business (and the product management teams they employ) has fully embraced the power of Catalytic...

Paul Peterson
Jan 17, 20253 min read


Innovation Starts with Listening—So Why Aren’t You?
We've been doing this for a long time and, by this point, we've encountered every excuse in the book. If you’re a Product Manager, you’ve...

Paul Peterson
Jan 16, 20254 min read


Measuring the ROI of Engaging Catalytic Customers
By now, I hope we’ve reached a shared appreciation of the potential for engaging Catalytic Customers to drive meaningful innovation and...

Paul Peterson
Jan 15, 20253 min read


Why Startups Need Catalytic Customers
In the chaotic and unforgiving landscape of startups, founders face a relentless balancing act. The urgency to deliver on ambitious...

Paul Peterson
Jan 15, 20254 min read


Will Catalytic Customers Continue to Matter in an AI-Dominant World?
We’ve been helping clients embrace and learn from Catalytic Customers for some time now and, in recent months, have embarked on a mission...

Paul Peterson
Jan 15, 20254 min read


Product Management is Dead. Long Live Product Management.
The obituaries for product management are piling up. With the rapid ascent of artificial intelligence, automation, and leaner...

Paul Peterson
Jan 8, 20254 min read


What is Ethical Innovation and How Can Catalytic Customers Help?
The pace of technological and societal change today demands more than just innovation for the sake of novelty. Businesses are no longer...

Paul Peterson
Jan 7, 20254 min read
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