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Fewer Options, Better Decisions
Most product teams say they want fewer constraints. What they usually mean is fewer limits on ideas. Fewer gates. Fewer people telling them no. More room to explore. More freedom to imagine. It’s an understandable instinct. We see it all the time in our work at CoinJar Insights. But after decades of listening to customers, and after working closely with what we call Catalytic Customers, I’ve come to a different view. The right constraints don’t suffocate good ideas. They’re w

Paul Peterson
Dec 31, 20253 min read
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